Refund & Return Policy

At Bulk Liquidation Depot, customer satisfaction matters to us. Please review our refund and return policy carefully before making a purchase.

Returns & Refunds

We offer a 30-day return and refund window from the date of purchase. Unfortunately, once 30 days have passed, we are unable to issue a refund or exchange.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as when it was received

  • Items must be returned in their original packaging

  • A receipt or valid proof of purchase is required

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund approval.

If approved, your refund will be processed within a specified timeframe and automatically credited back to your original payment method.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account

  2. Contact your credit card provider—posting times may vary

  3. Reach out to your bank, as processing delays can occur

If you’ve completed all the steps above and still haven’t received your refund, please contact us at {email address}.

Sale Items

Only items purchased at regular price are eligible for refunds. Discounted or sale items are non-refundable.

Exchanges

We only replace items if they arrive damaged or defective.
If you need an exchange for the same product, please email us at {email address} and send the item to {physical address}.

Return Shipping

To initiate a return, please mail your item to {physical address}.

  • Return shipping costs are the responsibility of the customer

  • Shipping fees are non-refundable

  • If a refund is approved, return shipping costs may be deducted from the total refund

Delivery time for exchanged items may vary depending on your location.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.